fb88's Privacy Policy

fb88 places the highest importance on the privacy of its users' personal information. This Privacy Policy ("Policy") explains what information fb88 collects when you use our website, mobile app, or other services ("Platform"), how that information is used, and what rights you have.

By registering on or continuing to use this Platform, you are considered to have read and agreed to the terms of this Policy. This Policy is an integral part of our Terms and Conditions and should be read together with that document.

The words "we", "our", or "fb88" in this Policy refer to the organisation that operates the fb88 platform. "You" or "user" refers to any person who uses this Platform.

2.1 Information Provided at Registration

When you create an account with fb88, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Username and password (stored in encrypted form)
• National ID or other identity document details (for identity verification)

2.2 Transaction Information

During deposits and withdrawals, we record the following:

• Transaction amount and date
• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Transaction reference number
• Transaction history and patterns

2.3 Gaming Activity Information

To improve your gaming experience and implement responsible gaming practices, we collect:

• List of games played and duration
• Bet and win amounts
• Bonus usage history
• Session duration and frequency

2.4 Technical Information

To ensure platform security and service quality, we automatically collect the following:

• IP address and device identification information
• Browser type and version
• Operating system information
• Cookie and session data
• Page visits, click patterns, and navigation history

3.1 Account Management and Identity Verification

Information is used to create, maintain, and secure your account. It is essential for completing the identity verification process (KYC) and preventing unauthorised access to your account. Your mobile number is confirmed via OTP verification.

3.2 Processing Financial Transactions

The information provided is used to accurately process deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay. Detecting and preventing financial fraud is also among its purposes.

3.3 Providing Customer Support

The necessary information is made available to our support team to resolve your queries or issues. fb88's live chat and email support team is available 24 hours a day, 7 days a week in Bengali and English — your account information is used to deliver this service effectively.

3.4 Ensuring Responsible Gaming

Analysing gaming patterns to identify potentially problematic behaviour and applying warnings or restrictions where necessary is part of fb88's responsibility. This information plays an important role in following the Responsible Gaming Guidelines.

3.5 Platform Improvement and Personalisation

fb88 continually improves its services by analysing technical data and usage patterns. This information is used to show content and offers based on your preferences and to simplify platform navigation.

3.6 Meeting Legal Obligations

fb88 retains and processes certain information to comply with anti-money laundering (AML) regulations and other legal requirements. This also includes the obligation to provide information in response to valid requests from legal authorities.

4.1 Service Provider Partners

fb88 uses certain trusted third-party services to deliver specific technical services. These organisations receive only the information needed to carry out their specific function and operate under strict confidentiality agreements. They include payment processing companies, game software providers, and cybersecurity providers.

4.2 Legal Authorities

Information may be disclosed to the relevant authorities in accordance with court orders, legal investigations, or government directives. In such cases, fb88 complies with the law and protects users' interests to the extent possible.

4.3 Business Transfers

In the event of a transfer, merger, or acquisition of any part of fb88's business or assets, user information may be transferred to the relevant party. In such cases, the information will remain subject to the same Privacy Policy and users will be notified in advance.

5.1 What Cookies Are and Why They Are Used

Cookies are small data files stored on your device. fb88 uses cookies for the following reasons:

• Keeping login sessions active and securing your account
• Remembering your preferences and settings
• Analysing platform usage to improve services
• Detecting fraud and unauthorised access

5.2 Types of Cookies

We use three types of cookies:

• Essential cookies: Strictly necessary for the platform to function — these cannot be disabled.
• Analytical cookies: Help improve service quality — you may decline these.
• Preference cookies: Save your previous preferences and settings — you can control these.

5.3 Managing Cookies

Most browsers provide cookie management options. You can delete or disable cookies from your browser settings, although this may limit some platform features. Disabling essential cookies may disrupt login and transaction functions.

6.1 Encryption and SSL Protection

All data transfers on the fb88 platform are encrypted using SSL (Secure Sockets Layer) technology. This means that information exchanged between your browser and our servers cannot be read by third parties. Passwords are stored using strong hashing algorithms — fb88 staff cannot view your password.

6.2 Access Controls

Only authorised staff can access your personal information, and they are restricted to only the information required for their specific role. All access is logged and regularly reviewed. Staff receive regular training on data protection policies.

6.3 Security Monitoring

fb88's security systems are active around the clock. If unusual login attempts or suspicious activity are automatically detected, the account is temporarily suspended and you are notified. Regular security audits are conducted and any vulnerabilities identified are promptly resolved.

6.4 Response to Data Breaches

If a data breach occurs, fb88 immediately launches an investigation and notifies affected users in a timely manner. Necessary protective measures are taken based on the nature and extent of the breach.

7.1 Information for Active Accounts

All necessary information is retained while your account is active. This information is essential for delivering services, ensuring security, and meeting legal obligations.

7.2 Information After Account Closure

Even after you close your account, financial transaction records and identity verification documents may be retained for a defined period in accordance with legal requirements. Once that period has passed, the information is securely deleted.

7.3 Backups and Archives

Regular server backups are taken for security purposes. Information held in these backups is protected under the same Privacy Policy and is used only when technical recovery is required.

8.1 Right to View and Correct Information

You can view the information stored in your account at any time and correct it if needed. Use the account settings to change your name, address, or contact details, or contact our support team.

8.2 Request to Delete Information

You may request that your personal information be deleted. However, where there are legal obligations or ongoing disputes, it may not be possible to delete all information immediately. fb88 will inform you in detail in such cases.

8.3 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can change your preferences at any time. However, important account-related notifications (security alerts, transaction confirmations) cannot be turned off.

8.4 Closing Your Account

You may permanently close your fb88 account at any time. Contact our support team to do so. You will be given the opportunity to withdraw any remaining balance before the account is closed.

All casino and betting activity on fb88 is exclusively for persons aged 21 or older. Age is verified at registration and confirmed through identity documents.

We do not knowingly collect or store information from anyone under the age of 21. If we are informed that a minor has registered by mistake, that account is immediately closed and the related information is deleted.

If a parent or family member believes a minor is using this Platform, please notify our support team immediately.

fb88 may update this Privacy Policy from time to time due to business changes, legal requirements, or technical developments. For significant changes, a notification will be sent to the registered email address or posted on the Platform.

Continuing to use the Platform after changes have been made will be considered as your agreement to the updated Policy. It is therefore advisable to visit this page regularly to check the latest version. The date of the most recent update will always be clearly shown at the top of the page.

To learn more about our operations, visit the About Us page, which contains detailed information about fb88's services and goals.

11.1 General Contact

For any privacy-related questions, you can use our 24/7 live chat service — support is available in Bengali. For written complaints, contact us by email:

Email: [email protected]

11.2 Response Time

Upon receiving a privacy-related request or complaint, fb88 will try to respond within a reasonable time. For urgent security matters, immediate assistance is available via live chat.